Edyoumate
Payment
How payment works, what happens to the money, and how to get a refund.
Payment methods
By Visa or Mastercard from any bank, through the FreedomPay payment service — the payment is processed on the service's side, and Edyoumate never sees or stores the card number. Or by bank transfer using the details on the payment screen — in that case a transfer receipt is needed, and an operator confirms the payment by hand, usually within a few minutes.
Payment security
Card payments are processed by the FreedomPay payment service under the PCI DSS standard with 3-D Secure protection — card details are entered on the service's side and never reach or are stored by Edyoumate. A transfer receipt, when used, is reviewed by a human operator rather than an automated system — that is deliberate; see the Privacy Policy for why.
When the service counts as delivered
The moment payment is confirmed and the report is written and opens at its link. Before that, the screen honestly says "checking", not "paid".
Refund conditions and timing
Write to support (address below) with the payment date and method. A request is reviewed within 10 business days at most, and the money returns to the card or account the payment came from. Grounds for a refund: a mistaken or duplicate payment, payment for the wrong run, or a report that could not be written due to the Provider's fault.
We accept
Card payments are processed by FreedomPay under the PCI DSS standard with 3-D Secure protection.
Provider's requisites
Requisites are being finalised — they will appear here before card payment goes live.